Forum Discussion

smithW's avatar
smithW
Reel Rookie
2 years ago
Solved

The Chosen Season 4 Episode 5

The Chosen, season 4 episode 5 is failing to play successfully.   It starts playing, then the video freezes.  Eventually sometimes the audio will start up, and eventually a play back error occurs.

We have no issues playing any other video.  Other episodes of "The Chosen" play successfully.   This appears to be an issue with this particular episode.   Perhaps it needs to be re-loaded on the server.

app playback
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, smithW.

    Thanks for the confirmation. 

    Since you are directly streaming this on the standalone The Chosen app, we highly recommend coordinating this with their Support team for review as they manage and maintain their app on the Rou streaming platform independently. 

    You may reach them here: The Chosen Support

    We hope this will be sorted out soon. 

    Regards,
    Carly

10 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome to the Roku Community, smithW!

    Thanks for stopping by and reporting the playback issue you've encountered on Season 4 Episode 5 of the series The Chosen streaming on your Roku. We're happy to help you get back on streaming.

    We would appreciate it if you could share the specific app you are streaming this with so we can narrow down the cause of the issue.

    We'll be looking forward to your response!

    Best regards,
    Carly

    • smithW's avatar
      smithW
      Reel Rookie
      2 years ago

      I am using a Roku box attached to my TV set.   Model 3930X

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thanks for responding, smithW.

        On what specific app are you streaming this from? Is this via The Roku Channel? Netflix? Please let us know.

        Thanks,
        Carly

    • Keithurbanfan's avatar
      Keithurbanfan
      Reel Rookie
      2 years ago

      I'm having the same problem - Same episode playing on the Chosen App on streaming on Roku

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Hi, smithW.

        Thanks for the confirmation. 

        Since you are directly streaming this on the standalone The Chosen app, we highly recommend coordinating this with their Support team for review as they manage and maintain their app on the Rou streaming platform independently. 

        You may reach them here: The Chosen Support

        We hope this will be sorted out soon. 

        Regards,
        Carly