Solved
The Amazon Prime Video app shows a loading screen
Internet is fine, all other apps work, I have uninstalled and reinstalled prime video and not working still, happening on both tvs. How else can I resolve this? It just loads the smile face of prime ...
Hey there, Elizabeth444!
We understand you're having a problem with the Amazon Prime Video app. Please try restarting your Roku device by going to Settings> System> Power> System Restart. If there's no Power option, proceed to the next step.
If you're still having trouble after trying the troubleshooting steps, contacting the app's support team for more help might be best, especially since this is the only app giving you issues.
Hope this helps!
Roku Community Team
