Forum Discussion

Gemmierin's avatar
Gemmierin
Reel Rookie
11 months ago
Solved

Tennis Channel Plus stopped working overnight

I tried this and still don’t have a remove option when I press the * button. I’m losing my mind with frustration. 

app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    11 months ago

    Welcome to the Roku Community, Gemmierin!

    We appreciate you for informing us about the issue with your Roku device's playback and for bringing this matter to our attention.

    Kindly follow the steps below to help us resolve this issue. Please follow the steps precisely.

    1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove."
    2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
    3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
    4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
    5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

    If you consistently experience poor video quality or rebuffering on multiple streaming channels, it may be due to a slow network caused by a weak wireless signal, router issues, or internet service quality. Review the tips for improving the wireless connection to your Roku device.

    Please keep us updated on your progress.

    Thanks,
    Jharra

  • RokuTakashi's avatar
    RokuTakashi
    9 months ago

    Hi, Bipp10s 

    Thanks for posting, and welcome to the Roku Community.

    We appreciate you letting us know about the issue you have encountered with Tennis Channel Plus on your Roku device and acknowledge the effort you have put in to resolve it.

    For this matter, we recommend reaching out to Tennis Plus Channel Support since this channel providers in the Roku platform manage their own channel. They'll be able to provide you with a workaround or need to update their app on Roku to resolve the issue.

    We hope this will be sorted out.

    Best wishes,
    Kash

14 Replies

  • pwilsman's avatar
    pwilsman
    Reel Rookie
    11 months ago

    Tennis Channel with its Tennis Channel plus is a bunch of **bleep**. I've been researching and following this and seems the worst began in May of this year with the new update. So many people complaining about the problems they are having. I have emailed so many times that it is pathetic. There is either no response, or half ass response, or repeated responses of no value and ultimately no fix.

    Right now the only way I can watch TC+ is through my phone or laptop by going to the Tennis Channel website and casting to my tv.  I will never subscribe to TC/TC+ again. 

    • cx22's avatar
      cx22
      Newbie
      10 months ago

      I agree! I have been having the same issue for a month now. Repeated emails to Tennis Channel go unresolved, one they mark the ticket as resolved 5 minutes after you send in the email. I have tried repeatedly to call today and the call is cutoff immediately or if answered, you are cutoff after holding forever! I will never subscribe to tennis channel again!!

  • Brownie1's avatar
    Brownie1
    Binge Watcher
    11 months ago

    If you want to get the tennis channel...I recommend getting a Amazon Firestick and giving up Roku. Tennis Channel is at fault due to an upgrade but neither TC or Roku are fixing it. 

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    11 months ago

    Gemmierin-

    IF YOU SEE "MANAGE SUBSCRIPTION" INSTEAD OF "REMOVE CHANNEL":

    A channel whose subscription was made THROUGH ROKU can not be removed via this onscreen user interface while the subscription is active. The "Manage subscription" option will allow you to keep the app from auto-renewing when the current pre-paid subscription runs out and prevent any additional payments, but until then it remains active. The "Remove channel" option will return when the subscription period expires.

    For immediate channel removal you can use the official Roku remote app on an Android/iOS phone/tablet. This will only remove the channel from your Roku; it will NOT cancel the paid subscription or prevent future payments..
    • At the bottom of the first screen, click "Devices", and if necessary connect to one of your Roku devices.
    • In the connected device section, click "Apps on Roku".
    • Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).
    • Click on "Remove" and confirm.

    I've never tried to remove a subscribed-thru-Roku channel via the remote app (I haven't had one for years) but many confirm this works for them even while the subscription is still active.

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    11 months ago

    Welcome to the Roku Community, Gemmierin!

    We appreciate you for informing us about the issue with your Roku device's playback and for bringing this matter to our attention.

    Kindly follow the steps below to help us resolve this issue. Please follow the steps precisely.

    1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove."
    2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
    3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
    4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
    5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

    If you consistently experience poor video quality or rebuffering on multiple streaming channels, it may be due to a slow network caused by a weak wireless signal, router issues, or internet service quality. Review the tips for improving the wireless connection to your Roku device.

    Please keep us updated on your progress.

    Thanks,
    Jharra

    • cx22's avatar
      cx22
      Newbie
      10 months ago

      I have tried this several times, to no avail. The Tennis Channel app has not worked on Roku since they updated the app. Tennis Channel has been no help and neither is Roku. Does anyone communicate anymore!!??

      • pwilsman's avatar
        pwilsman
        Reel Rookie
        10 months ago

        Nope. And the best Roku can say is that it's not their problem. Since it's on their platform you'd think they'd push a little bit more for tennis channel to fix it sooner rather than later but not the case. It's all about 'let me take your money and sorry not sorry about your problems.' There's no communication, no customer service, no quality anymore.

    • Reds10001's avatar
      Reds10001
      Reel Rookie
      9 months ago

      You cannot uninstall the channel but you can remove it, which does nothing. I also have lost tennis channel plus on Roku and wonder what is being done to fix the problem. I have removed and rebooted several times. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        9 months ago

        Hi, Community users.

        Thanks for posting here in the Roku Community.

        We understand the issue you have experienced with the Tennish Channel Plus on your Roku device, and we appreciate your efforts in attempting to resolve the issue. For this matter, we advise to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.

        If there's anything else we can do to assist you further, feel free to reach out to us or post a new thread here in the Roku Community.

        Best wishes,
        Kash

    • Bipp10s's avatar
      Bipp10s
      Newbie
      9 months ago

      I tried this solution and it didn’t work.  My tennis channel app will still not open after weeks but it does work on my max book pro.  Please help!

      • Bipp10s's avatar
        Bipp10s
        Newbie
        9 months ago

        My tennis channel app has not been opening for weeks on my Roku tv.  It works on my MacBook Pro.  I tried the solution listed and it didn’t work.  Please help!