Forum Discussion

Lancasterbob's avatar
Lancasterbob
Newbie
11 months ago
Solved

TCL TV will not play Netflix: UI-800-3 error

I bought a brand new TCL Roku TV and it will not play Netflix. It gives a ui-800-3 error. I’ve updated the TV and app, rebooted the TV, and rebooted my router many times already.
app playback
  • RokuJechealR's avatar
    RokuJechealR
    11 months ago

    Hi Lancasterbob,

    Welcome to the Roku Community!

    Thanks for letting us know about the trouble you've experienced with the UI-800-3 error on the Netflix channel and the steps you took to fix the problem.

    Kindly follow these instructions to resolve this issue:

    1. Remove the Netflix channel from your Roku device.
    2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
    3. Re-add the Netflix channel to your Roku device.

    For more detailed information, visit our Support article about how to resolve a channel playback issue.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    chel

RokuJechealR's avatar
RokuJechealR
Retired Moderator
11 months ago

Hi Lancasterbob,

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've experienced with the UI-800-3 error on the Netflix channel and the steps you took to fix the problem.

Kindly follow these instructions to resolve this issue:

  1. Remove the Netflix channel from your Roku device.
  2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
  3. Re-add the Netflix channel to your Roku device.

For more detailed information, visit our Support article about how to resolve a channel playback issue.

Please keep us posted, and we'll continue assisting you from there.

All the best,
chel

  • Lancasterbob's avatar
    Lancasterbob
    Newbie
    11 months ago

    I have already tried that many times with no luck.