Forum Discussion

plschrader's avatar
plschrader
Binge Watcher
7 years ago

Sync voices to picture

All of a sudden voices aren’t synced to picture. Roku 3. JVC tv. Worked fine for five years now voices are not synced. Not in Netflix, HBONow or Amazon
app playback
HDfree81's avatar
HDfree81
Newbie
4 years ago

Voice sync goes every day --------- have to reset system everyday.  Poor technology.   Period.

Josi's avatar
Josi
Newbie
4 years ago

I am having the same problem every night, not on all channels though. Please assist. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Josi,

    Thanks for reaching out to the Roku community!

    I'm sorry to hear about the issue you're running into! I'd be happy to help take a closer look to see how we can help get you up and running.

    Which streaming channels are you experiencing this issue on?

    As a first step, we recommend that during playback of any content, press the * key on your remote. A menu will open on the lefthand side of the screen. Do you have any 'Volume mode' enabled here? If so, try turning this off. Does this resolve the issue? 

    Let us know if there's any difference after.

    Best regards,
    Mary

    • Bandit04's avatar
      Bandit04
      Newbie
      4 years ago

      Hi, we have voice sync trouble with all YouTubetv, prime, Netflix programming.  Sony says not their problem.  Volume mode off.  Think it’s the Roku?thanks.  Stephen

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        Bandit04

        Thanks for the post.

        Have you tried rebooting your wireless network to see if you are still experiencing the same issue occur?

        Please keep us posted what you find out.


        Thanks,
        Danny