Forum Discussion

jcom7's avatar
jcom7
Newbie
2 years ago

Streaming video/images issues

Connected via a Roku stick. I can connect to the main menu and sub channel selections but when I select a particular program, it doesn't matter under what service, Apple, Hulu etc., the static image of the particular program offering is visible but when I click on any of them the stream for the program flashes for half a second then goes to a light magenta screen the audio plays in the background as though the program is streaming but no visuals. It doesn't matter what service source I have selected, it does on all available streaming services. I have not had this problem before.

app playback

5 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    The first thing to try is a "System restart" found under Settings->System or Settings->System->Power.  If that doesn't work, try unplugging the stick from the TV for a few seconds and plug it back in.  If that doesn't work, unplug the power from the TV for a few seconds and plug it back in.  Don't simply turn off the TV as that doesn't really do anything.

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Ewastee69,

        Thank you for reporting this issue!

        We understand that you're having issues with streaming and we appreciate the steps you have performed. We'd like to look closely into this.

        Could you tell us what channels are affected by the issue? When did the issue start? Could you send us a photo or clip of the said display while streaming?

        We're hoping for your response.

        All the best,
        Janadee