Forum Discussion

jcom7's avatar
jcom7
Newbie
2 years ago

Streaming video/images issues

Connected via a Roku stick. I can connect to the main menu and sub channel selections but when I select a particular program, it doesn't matter under what service, Apple, Hulu etc., the static image ...
app playback
renojim's avatar
renojim
Community Streaming Expert
2 years ago

The first thing to try is a "System restart" found under Settings->System or Settings->System->Power.  If that doesn't work, try unplugging the stick from the TV for a few seconds and plug it back in.  If that doesn't work, unplug the power from the TV for a few seconds and plug it back in.  Don't simply turn off the TV as that doesn't really do anything.

Ewastee69's avatar
Ewastee69
Newbie
2 years ago

None of these option worked

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Ewastee69,

    Thank you for reporting this issue!

    We understand that you're having issues with streaming and we appreciate the steps you have performed. We'd like to look closely into this.

    Could you tell us what channels are affected by the issue? When did the issue start? Could you send us a photo or clip of the said display while streaming?

    We're hoping for your response.

    All the best,
    Janadee

    • Talibraz's avatar
      Talibraz
      Newbie
      2 years ago

      Your service is horrible and so is the call center people don’t speak English and try to tell me is my TV well I went and bought a brand new TV and the same thing is happening. It does not matter what app you are watching if u are watching an app for an extensive period of time and change to a different app I have video and sound until I choose a show and click on it then I have sound but no picture. It is BS having to reset my system or unplug the device and TV that never happened to my fire stick and I am thinking that I should have stuck with what works the fire stick I am most likely will take this back get my money back and keep the fire stick since there is no support and only BS answer for your divorce problem 

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Talibraz,

        Greetings from the Roku Community!

        We understand your sentiment and we're truly sorry for any inconvenience. This is not the experience we strive to provide. Please let us know how we can assist you.

        Let us know...

        • What Roku device you're having an issue with.
        • How long have you been experiencing the issue?
        • What troubleshooting steps have you taken so far?
        • Channels affected by this issue.

        Please tell us more about this so that we can further assist you.

        Thanks,
        Rey