Forum Discussion

Dr_Cat's avatar
Dr_Cat
Reel Rookie
3 years ago

Streaming apps go black when movie starts. Only app working is Sling.

When I use a streaming app like Netflix and Disney, my screen goes black as soon as I start a movie. I can see everything as I browse selections and make the selection, however the screen goes black ...
RokuERey's avatar
RokuERey
Retired Moderator
3 years ago

Hi Dr_Cat,

Thanks for getting in touch, and welcome to the Roku Community.

Could you share with us a little bit more information about this? When did you start seeing these changes? Also, suggest trying to connect your device to a solid network (Ethernet) or to an alternative network like a mobile hotspot and then try again to see if there's any difference.

Please keep us posted.

Thanks,

Rey

Dr_Cat's avatar
Dr_Cat
Reel Rookie
3 years ago

This has been happening for about 2 weeks now. I have an Onn Roku TV (Model 100068378). I keep up on the system/app updates. I first started seeing the issue with Netflix and then as I would attempt to stream on other applications like Disney, I would run into the same issue. 

1. Can see the movie/show selections (navigation is possible)

2. Select a movie/show for streaming. 

3. Screen goes black and I am unable to see anything, even when I try to navigate back to the TV's home menu. 

4. Unplugging TV, leaving TV off for periods of time, nothing helps. 

5. Eventually picture comes back, but essentially it isn't because of anything that I have been able to identify to cause the picture to reappear.

6. Sling is the only streaming app that doesn't give me an issue. (Youtube, Netflix, Paramont+, Disney, Hulu, etc. All cause the same issue as soon as I try to stream content)

 

 

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Thanks for getting back to us, Dr_Cat!

    Have you tried streaming it using an alternative network, like a mobile hotspot, to see if you're seeing the same result? But if the problem continues. Please provide us with the details below in order for us to further look into this.

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Can you provide a video or screenshot of the issue you're experiencing?

    We look forward to hearing back from you.

    Thanks,

    Rey

    • Kinsey13's avatar
      Kinsey13
      Reel Rookie
      2 years ago

      Hello I am also having this same difficulty. I can see the shows to select, the show starts and the screen is black, but the subtitles are still appearing .

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Kinsey13,

        Welcome to the Roku Community!

        We see that you're having a playback issue, and we'd like to take a closer look into this.

        Could you share with us what channel are you having an issue with? Also, when did you start seeing this, and what troubleshooting have you tried so far?

        Tell us more about this so that we can further assist you.

        Thanks,

        Rey