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brernst's avatar
brernst
Newbie
7 hours ago

Disney+ app begins to stream, then crashes Roku TV

Disney+ app begins to stream movie for about 15 seconds and the the tv reboots.   Deleted the app reinstalled it. Unplugged power from TV for the day plugged it at night, same issue.

2 Replies

  • RokuArcelyn's avatar
    RokuArcelyn
    Community Moderator

    Hey there! brernst​ 

    It appears you're having a playback issue with the Disney+ app. Let's try fixing that.

    Here's what you can try:

    1. Check your Wi-Fi connection
    2. Restart your Roku device: Go to Settings > System > Power > System restart
    3. Check App for updates: Highlight the app, press the star (*) button, and select Check for Updates.

    You can get more tips here! Let us know if that works.

    Roku Community Team

  • brernst​ You should delete the app, restart the TV/or unplug for 60 second and then reinstall it.   You might need to clear the cache before reinstalling, hence the unplug or restart.