Forum Discussion

BumbleRex's avatar
BumbleRex
Newbie
2 years ago
Solved

Spotify not showing “now playing” songs

Hey, all. My Spotify app on my Roku was working last week. I came home from a trip and now it’s doing this weird thing where it plays music, but it doesn’t show a “now playing” song. I can’t see what...
app feature
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago
    Hi @Cosborne_24,

    Thank you for reporting this issue to the Roku Community!

    We understand that you are having issues with the Spotify app. We're happy to help.

    We would recommend the basic troubleshooting sequence below:
     
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the issue persists, we highly suggest that you contact Spotify Support, as this issue might need to be addressed directly with the app provider.

    Let us know if you have further inquiries.

    All the best,
    Janadee
  • Key0te's avatar
    Key0te
    2 years ago

    This worked fixed the problem but it has to be done in the order in which it says to do you have to go into the settings and restart the tv/device then reinstall spotify

Key0te's avatar
Key0te
Reel Rookie
2 years ago

Same issue here also I am able to get it to launch on roku using my phone but it won't play on the roku app instead plays on my phone app and refuses to fully connect to the app on the roku from my phone

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago
    Hi @Cosborne_24,

    Thank you for reporting this issue to the Roku Community!

    We understand that you are having issues with the Spotify app. We're happy to help.

    We would recommend the basic troubleshooting sequence below:
     
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel
    If the issue persists, we highly suggest that you contact Spotify Support, as this issue might need to be addressed directly with the app provider.

    Let us know if you have further inquiries.

    All the best,
    Janadee
    • BenFoxtail's avatar
      BenFoxtail
      Reel Rookie
      2 years ago

      I took those exact steps twice (unplugging the Roku completely for 10 minutes the second time.) Did not work. 

    • Key0te's avatar
      Key0te
      Reel Rookie
      2 years ago

      This worked fixed the problem but it has to be done in the order in which it says to do you have to go into the settings and restart the tv/device then reinstall spotify

      • Cadirect's avatar
        Cadirect
        Newbie
        2 years ago

        Following the steps did correct the issue of the now playing not showing on my #RokuTV--BUT the device sync still persists... When I choose my Roku TV via the 'listen from your device' on EITHER my #iPhone and my #MacBook, the song does start on the TV, but the phone/laptop also continues to play and 'connecting' just continues to flash while the music continues on TV AND mobile device.