Spectrum screen goes black but can still see channel list ?
When using Spectrum app on Roku (either ultra or stick) the screen will go black, but you can get the All Channels guide to come up.
any ideas why ? Again only seeing on Spectrum app.
Hi Community users,
Thanks for posting in the Roku Community!
We're sorry to hear about the experience it may have caused. That's not what we aim for. In some cases, removing the affected channel and then reinstalling it helps. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (if you do not see a Power submenu, skip to the next step). System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
If you are still unable to play videos from one channel after attempting the suggestions on the link, videos from other channels play fine. Contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
Please keep us posted, and we'll continue assisting you from there.
All the best,
Chel
