Forum Discussion

User45's avatar
User45
Streaming Star
2 years ago
Solved

Spectrum Channels not Working again!

Iā€™m on 4days now, 6times past 2yrs, Everything done per advise blogs support. Reset, delete, reconfigured, yada Frustrating. What next? Wait fingers crossed it may work again someday?

There has to be a way. Wasted time fumbling factory resets. šŸ™šŸ»šŸ™šŸ»šŸ™šŸ»

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  • User45's avatar
    User45
    2 years ago

    Roku error RLP-999 could be, spectrum modem and router needs to be re-booted. It resolved my issues yesterday. 

     

  • CByrnes's avatar
    CByrnes
    2 years ago

    Thank You!  Rebooted the modem and WIFI. That worked!!!!

  • Frustr8dRkuUsr's avatar
    Frustr8dRkuUsr
    2 years ago

    Holy Moly, that worked.  Spectrum router reboot and the App works again.  Spectrum is so weird.  I don't even have Spectrum TV on my cable internet plan.  I log in with Spectrum TV as a user on another houses service.

11 Replies

  • herbgrower's avatar
    herbgrower
    Reel Rookie
    2 years ago

    my spectrum app isn't working either. tried everything.  I even went to their store & got a new router.  they don't know what to do.  I'm getting another error code.  something like plr1301.. it means interrmittent signal.  but my signal strength says excellent.  and all the other apps on this tv work.  I have a Roku TV , not a Roku device. right now I'm trying this.. changing the password on the Spectrum account.  any ideas you have would be greatly appreciated. 

    • herbgrower's avatar
      herbgrower
      Reel Rookie
      2 years ago

      IT'S FIXED! I did a factory reset on the whole tv. Plus,  before I did that, I changed passwords in my Spectrum account. Hope this helps someone

      • CByrnes's avatar
        CByrnes
        Reel Rookie
        2 years ago

        Mine is not a smart TV but I am having the same problem..did a factory reset, but it didn't work.Anyone have any ideas?

         

  • User45's avatar
    User45
    Streaming Star
    2 years ago

    Resolved error RLP-999. Rebooted modem/router

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi User45, herbgrower,

      Thanks for reaching out to us here in the Roku Community!

      We appreciate your patience in this matter, and we're happy to hear that the issue is already resolved. We express our gratitude for your effort in the troubleshooting steps you've performed to try to fix the issue.

      If you have any other questions or concerns, please let us know.

      All the best,
      Chel

  • Frustr8dRkuUsr's avatar
    Frustr8dRkuUsr
    Streaming Star
    2 years ago

    Holy Moly, that worked.  Spectrum router reboot and the App works again.  Spectrum is so weird.  I don't even have Spectrum TV on my cable internet plan.  I log in with Spectrum TV as a user on another houses service.