Forum Discussion

planetrambler's avatar
planetrambler
Reel Rookie
7 months ago
Solved

Soundtrack on "Air Disasters" series overpowers voiceOver and speech.

I think its being broadcast this way as no adjustments to audio settings helps (e.g., switching Options from "Auto/Recommended" to "Speech". The background music and sound FX are sometimes too loud and we can barely hear the narrator. This happens once or twice a month, and only on this show. Otherwise we never need to touch the Audio settings.

How to get Rokus "Real Disaster Channel" manager to check their broadcast settings for this show?

app playback
  • RokuTakashi's avatar
    RokuTakashi
    7 months ago

    Hi, Whoby6365 

    Thanks for posting, and welcome to the Roku Community.

    We understand that you have encountered the same issue as reported by the OP in this thread regarding the Soundtrack of the "Air Disasters" series. 

    As advised in my previous post, it is recommended that you contact the channel/content provider to have this issue addressed. Channel providers can provide a workaround or update their app once an issue is reported to them. 

    We hope that this issue will be sorted out soon.

    Best wishes,
    Kash

5 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, planetrambler 

    Welcome to the Roku Community.

    We see that you have encountered an issue with the soundtrack of "Air Disasters Series," and we're here to help you contact the right support to address this matter.

    Since this is an isolated case involving a specific channel and content, we advise you to contact the channel provider directly and let them know about the issue you have experienced. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers.

    We hope this will be sorted out soon.

    Best wishes,
    Kash

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      7 months ago

      Hi, Whoby6365 

      Thanks for posting, and welcome to the Roku Community.

      We understand that you have encountered the same issue as reported by the OP in this thread regarding the Soundtrack of the "Air Disasters" series. 

      As advised in my previous post, it is recommended that you contact the channel/content provider to have this issue addressed. Channel providers can provide a workaround or update their app once an issue is reported to them. 

      We hope that this issue will be sorted out soon.

      Best wishes,
      Kash

      • planetrambler's avatar
        planetrambler
        Reel Rookie
        4 months ago

        It's Roku's responsibility to ensure their broadcasting fidelity. 

        There is no way for viewers to contact the series production company - apparently the series is no longer in production. Or to sleuth and search and identify how to contact the channel provider. I've tried. 

        Its irresponsible for Roku to broadcast virtually unwatchable episodes - where the sound effects audio completely overpowers the narrator - and then refuse to take action to correct the situation. 

        This issue should be escalated to an operations supervisor, who can contact the production company and/or the channel provider, and work out a fix. 

        For the record, I've made note of some of the episodes that need remixed audio. There are many others.
        - KLM/PanAm 747's at Tenerife island
        - China Airlines 120 fire at gate in Okinawa
        - American 77 into the Pentagon on 911