Forum Discussion

planetrambler's avatar
planetrambler
Reel Rookie
8 months ago
Solved

Soundtrack on "Air Disasters" series overpowers voiceOver and speech.

I think its being broadcast this way as no adjustments to audio settings helps (e.g., switching Options from "Auto/Recommended" to "Speech". The background music and sound FX are sometimes too loud a...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    8 months ago

    Hi, Whoby6365 

    Thanks for posting, and welcome to the Roku Community.

    We understand that you have encountered the same issue as reported by the OP in this thread regarding the Soundtrack of the "Air Disasters" series. 

    As advised in my previous post, it is recommended that you contact the channel/content provider to have this issue addressed. Channel providers can provide a workaround or update their app once an issue is reported to them. 

    We hope that this issue will be sorted out soon.

    Best wishes,
    Kash

Whoby6365's avatar
Whoby6365
Newbie
8 months ago

I agree & I didn’t notice the music until recently. 

RokuTakashi's avatar
RokuTakashi
Community Moderator
8 months ago

Hi, Whoby6365 

Thanks for posting, and welcome to the Roku Community.

We understand that you have encountered the same issue as reported by the OP in this thread regarding the Soundtrack of the "Air Disasters" series. 

As advised in my previous post, it is recommended that you contact the channel/content provider to have this issue addressed. Channel providers can provide a workaround or update their app once an issue is reported to them. 

We hope that this issue will be sorted out soon.

Best wishes,
Kash

  • planetrambler's avatar
    planetrambler
    Reel Rookie
    4 months ago

    It's Roku's responsibility to ensure their broadcasting fidelity. 

    There is no way for viewers to contact the series production company - apparently the series is no longer in production. Or to sleuth and search and identify how to contact the channel provider. I've tried. 

    Its irresponsible for Roku to broadcast virtually unwatchable episodes - where the sound effects audio completely overpowers the narrator - and then refuse to take action to correct the situation. 

    This issue should be escalated to an operations supervisor, who can contact the production company and/or the channel provider, and work out a fix. 

    For the record, I've made note of some of the episodes that need remixed audio. There are many others.
    - KLM/PanAm 747's at Tenerife island
    - China Airlines 120 fire at gate in Okinawa
    - American 77 into the Pentagon on 911

     

     

    • prodriver433's avatar
      prodriver433
      Reel Rookie
      2 months ago

      I agree 100%, it's so frustrating when this happens. Remix is what needs to done, hopefully something will be done.