Forum Discussion

silversable's avatar
silversable
Newbie
12 months ago

Several apps are able to log in but not able to play content?

Im having no issue logging into apps. but when trying to play content I'm given different reasoning by each app as to the issue, Netflix is saying please close and reopen app, Disney Plus, saying not...
app playback
silversable's avatar
silversable
Newbie
12 months ago

update : Hulu is now playing content no problem. I am subscribed to the disney plus and hulu bundle pack. so disney plus should also be working

makaiguy's avatar
makaiguy
Community Streaming Expert
12 months ago

When experiencing problems with multiple channel apps, the first thing I would try would be to restart the Roku.  Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

And for good measure, it can't hurt to restart your router as well.

  • WandaW64's avatar
    WandaW64
    Newbie
    12 months ago

    I have restarted my router  my roku my remote, when I hit play on a program on any streaming service  it say "that didn't work, lets try unplugging your streaming device,  This just started last night, I am in MPLS MN

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      12 months ago

      Hi WandaW64,

      Thanks for the first post to the Roku Community!

      We apologize for the inconvenience this has caused you, as you were to be unable to stream on your Roku device. We also appreciate the steps you took to fix the issue.

      We would be more than happy to look into this issue further. For us to help you better, we will ask a set of questions to isolate the problem:

      • What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
      • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
      • Have you tried removing the channel you observed this issue on from the Roku home screen? Then, restart your device. Once it loads up again, add the channel and try playing content again.
      • Have you tried to connect your Roku device to an alternative wireless network connection, such as a mobile hotspot, to see if you are still experiencing the same issue?

      Please keep us posted with the details, and we'll continue assisting you from there.

      All the best,
      Chel