Screensaver Crashes the Roku Ultra 2024
Same exact thing with the new 2024 4850X. I have the 4800X that I was upgrading from and that unit is just fine, no issues. The new model has the same exact issues. Screen saver crashes the system en...
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Well I don't know if 3rd time is a charm here (as far as setup from scratch is concerned), but I set it all back up to gather the requested data and it's now working just fine. I really can't explain it... nothing has changed except a factory reset and going through the full setup yet again. All of the settings are again set identical and everything else, but now it's working fine.
I'll monitor the situation and report back with anything that I find, but I've put it through the paces as of this morning doing the exact same things I did before that caused it to crash (normal usage type of things, screen saver turning on, etc.), but it's working fine now.
I realize that's not helpful to those in this thread that are experiencing the same issues, but I don't know if it is just a matter of a factory reset after firmware update or what... but this is the 2nd factory reset I've done on the device (3rd overall setup from scratch), and now it seems to work fine.
Hi WA2FAST,
Thank you for bringing the screensaver issue on your Roku device to our attention.
We’d like to take a moment to acknowledge the recent reports regarding this issue. We apologize for any inconvenience this may have caused and truly appreciate your patience and understanding as we work to resolve it.
To facilitate a thorough investigation and accurately identify the root cause of this issue, we kindly request that you provide us with specific details regarding your device.
- Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Please provide specific screensaver you are having an issue
- Specific behavior of the issue and troubleshooting steps taken.
- A photo referring to the issue.
We anticipate your response, which will enable us to further investigate this matter and offer a prompt resolution.
Best regards,
The Roku Community
Details sent in a PM to you, thank you Takashi.
Well, it crashed this morning. I could not remember the button press sequence to grab the tracker ID so the next time it happens, I will do that.
Scenario:
Turned on the system (Receiver & TV) and Roku was on the aquatic life screen saver like normal. I pressed Home on the remote and it crashed... screen went black, it sat there for a good 30 seconds, then rebooted by itself and started back up.
One thing to note, I do NOT have the power save after 20min enabled... I found years ago that just caused these huge delays when turning on the system, so I don't have that enabled. At any rate, the system crashed and rebooted and now seems "fine"... but I'll keep you posted with a tracker ID the next time this happens.
I was hopeful that the issues were resolved but I guess not.
And it just happened again, same scenario as above. RokuTakashi I will send you a direct message with the tracker info.
RokuTakashi I sent you the direct message. Please confirm receipt, I haven't heard a response since sending you all of the data I have thus far. Thanks in advance.
