Forum Discussion

Diamond1234's avatar
Diamond1234
Newbie
2 years ago
Solved

Screen sudden turned green while watching

Didn't work

app playback
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Kirbster,

    Greetings from the Roku Community!

    We understand that your Roku streambar is giving you problems. We would be pleased to help you even more. Please attempt the following troubleshooting steps:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    Tell us how it goes, and we'll be here to help you further.

    Regards,                                                                                                                                                John

  • RokuEuniceL's avatar
    RokuEuniceL
    2 years ago

    Hi Kirbster,

    Thank you for the quick response!

    We appreciate you providing these details. Kindly send us a photo once it happens again so we can examine it better on our end. 

    What is the brand of the TV that you are using? This might also be an issue with the TV so we recommend reaching out to your TV manufacturer too if the issue occurs again for more advice.

    Let us know how it goes, and we will continue to assist you further. We are eager to hear from you and investigate this matter further. Thank you!

    Kind regards,
    Eunice

21 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Diamond1234

    A warm welcome here in the Roku Community.

    We appreciate you for posting, and we'd be more than glad to assist. As a start, we'd like to gather more information regarding the issue you've encountered. Could you please tell us more about the issue you've encountered? Does this issue occur specifically on a channel or throughout the Roku platform? Additionally, what specific device are you having issues with?

    The more details provided, the better we can assist.

    All the best,
    Kash

    • Kirbster's avatar
      Kirbster
      Channel Surfer
      2 years ago

      Having the same issue with our Roku Streambar.

      Changed the HDMI cable however still happening.

      Doesn't matter what app we are using still just randomly happens.

      Getting a bit annoying now.

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Kirbster,

        Greetings from the Roku Community!

        We understand that your Roku streambar is giving you problems. We would be pleased to help you even more. Please attempt the following troubleshooting steps:

        1. Press Home on your Roku remote.
        2. Scroll and select Settings.
        3. Select System.
        4. Select Power. If you do not see a Power submenu, skip to the next step.
        5. Select System Restart.

        Tell us how it goes, and we'll be here to help you further.

        Regards,                                                                                                                                                John