After googling on my issue, I came to this thread. My Roku controller's mute button is behaving the same way, but I'm using an LG television instead of a Samsung. I barely touch the mute button, but the Accessibility options pop up and/or triggers the audio guidance settings. That gets old verrrryyyy quickly. Ha. Given that this issue is affecting multiple television brands, there seems to be a design flaw with the Roku controller's mute button. I agree, it does get worse with low batteries (which can also trigger some insane volume increases and decreases, but that's a separate issue). I'm tempted to try a different streaming device for awhile to see if it's isolated to Roku specifically.
I am experiencing the same problem with an LG TV. Happens about 50% of the time. Using mute on Roku remote triggers Accessibility menu popup for the LG operating system. Very, very annoying.
Yes. A long press on the mute button on the native TV remote does the same thing. But, a short press on the Roku mute button causes this to happen. This is obviously a problem with the Roku remote, because a short press on the mute button on the Roku remote is being transmitted as a long press. Roku needs to fix this.
I have the same issue with my LG TV. Pressing the remote button on my Roku brings up the accessibility menu on my TV. All of the previous posts described the same exact issue. I’m using a Roku Ultra. Could this issue be passed along to a real person?
Welcome to the Roku Community!
We're glad to assist you with your problem with your Roku remote shortcut buttons. We'd like to know more about the issue that you are experiencing so that we can assist you further. What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV) Can you provide a video or screenshot of the issue you're experiencing? In the meantime, you can try this step here on how to hide or show shortcuts on your Roku streaming device and see if it will resolve the issue.
We look forward to hearing from you soon.
Kind regards,
Eunice
Hi Muffin0908,
Greetings from the Roku Community!
We will be more than happy to assist you with your Roku device issue, but we will need some additional information to better understand the issue that you're having. Could you send us a photo or video of your running problem? Please try the troubleshooting steps that have been provided by RokuEuniceL above.
With detailed information, we will be able to assist you further.
Best regards,
John
When the mute button on the Roku remote is pressed, the accessibility menu for the LG pops up. Audio guidance is turned on and you have to turn it off every time with the LG remote. In the picture the accessibility menu is showing over the XFinity app on the Roku. The troubleshooting steps did not stop this from happening.
Hi InjayMama Muffin0908,
Thanks for keeping us updated here in the Roku Community!
We're more than happy to assist you with your Roku remote. Please try these steps:
After doing so, please try to restart the system by pressing the Home button on your remote, then go to Settings, System, Power, and System Restart.
If the issue persists, please let us know.
Warm regards,
Eunice
