Forum Discussion

jasminzvl's avatar
jasminzvl
Reel Rookie
8 months ago
Solved

Screen goes black when streaming with Netflix and Youtube only

I've done everything that was suggested. removed both apps, checked them for updates, checked my rook device for updates but nothing is working. I unplugged everything, and completely reset my roku d...
app playback
  • RokuJohnB's avatar
    RokuJohnB
    8 months ago

    Hi Rwitherington1,

    Thanks for keeping us posted, and welcome to the Roku Community!

    We understand you are having a problem with the YouTube TV and Netflix channels since it was giving you a playback error message. We're happy to help. Please try the troubleshooting steps below.

    1. Remove the channel: Highlight the channel tile on your home screen and press Star 
       
       to open the Options menu. Select Remove channel and confirm.
      • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
    2. Restart your Roku device by going to settings, system, power, and system restart. (If there is no power option, skip to the next step.)
    3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    You may check out this support article here on how to resolve a channel playback issue.

     

    If after attempting the suggestions above, you are still unable to play any titles from a single channel while content from other channels plays fine, contact the channel provider's customer support team to report the issue and get help.

    We hope this helps.

    Best regards,
    John

Rwitherington1's avatar
Rwitherington1
Newbie
8 months ago

I have the same issue with YouTube TV and Netflix. YouTube itself is fine. 
with YouTube TV, I receive a Payback Error message and Netflix gives me a code :ui-801-p1

RokuJohnB's avatar
RokuJohnB
Community Moderator
8 months ago

Hi Rwitherington1,

Thanks for keeping us posted, and welcome to the Roku Community!

We understand you are having a problem with the YouTube TV and Netflix channels since it was giving you a playback error message. We're happy to help. Please try the troubleshooting steps below.

  1. Remove the channel: Highlight the channel tile on your home screen and press Star 
     
     to open the Options menu. Select Remove channel and confirm.
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
  2. Restart your Roku device by going to settings, system, power, and system restart. (If there is no power option, skip to the next step.)
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

You may check out this support article here on how to resolve a channel playback issue.

 

If after attempting the suggestions above, you are still unable to play any titles from a single channel while content from other channels plays fine, contact the channel provider's customer support team to report the issue and get help.

We hope this helps.

Best regards,
John