Hi Kash
The screen intermittently blacks out while audio continues as normal. After about 2 to 5 seconds, the video returns. This issue occurs across all channels (Netflix, Disney, Prime), without a specific pattern. Sometimes it happens 2 or 3 times during a film, and sometimes not at all.
I’m using a Roku Ultra (hardwired via Cat 6), which connects to my cinema receiver. From there, the signal passes through a Blu Stream balun to manage the handshake, and then to my projector. My Apple TV is connected in the same way and doesn’t experience these cutouts. However, since the Roku integrates better with my smart home system, I’d prefer to fix this issue and continue using it.
I’ve deleted and reinstalled all apps (including Netflix) and reset the settings. I also have the top HDR Vision available through my setup (4K Vision enabled), though the auto setting sometimes selects 4K HDR10. My tech team advised me to force the top visual option, which I’ve done.
I look forward to hearing your thoughts on how to resolve this issue.
Let me know if you’d like any further adjustments!
Thanks for keeping us posted, jaywindsor!
We are truly thankful to you for providing all these specified details so that we can better understand your concern. We are here to help you sort this out so you can get back on streaming in no time.
Could you help us provide the following information below?
With all these details provided, we'll be able to forward this over to the relevant team for review and investigation.
We hope to hear from you soon.
All the best,
Emman
