Forum Discussion

Andreajanelle's avatar
3 years ago
Solved

Scary and Inappropriate Ads on Home Screen

The ads on the Home Screen are far too scary for my 4 year old child. Today there is an ad for “twisted metal” with a scary clown holding a machete hanging out of an ice cream truck. We’ve also seen ads for Scream, Chucky, and many other shows and movies that are not appropriate for children directly on the Home Screen. We have the parental settings configured on the television but they do nothing to limit the inappropriate ads. This has been an issue for multiple years now. I will never buy another Roku product. 


  • Andreajanelle wrote:

    The ads on the Home Screen are far too scary for my 4 year old child. Today there is an ad for “twisted metal” with a scary clown holding a machete hanging out of an ice cream truck. We’ve also seen ads for Scream, Chucky, and many other shows and movies that are not appropriate for children directly on the Home Screen. We have the parental settings configured on the television but they do nothing to limit the inappropriate ads. This has been an issue for multiple years now. I will never buy another Roku product. 


    Hi there Andreajanelle , and welcome to the Roku Community! We've introduced a new feature and wanted to tell you about it. Your preferences are important to us, and good news, you can now "skip" an ad on the Home Screen if it isn't to your liking. Just highlight the ad, press the * button on your remote, and choose the option to "Hide this ad," and press the OK button on your remote.

    Learn more about hiding an ad here.

    Keep in mind that this will only apply to the ad on the home screen. 

    We hope you enjoy this new feature.

    Happy Streaming!

27 Replies

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  • RokuAustin's avatar
    RokuAustin
    Community Manager

    Andreajanelle wrote:

    The ads on the Home Screen are far too scary for my 4 year old child. Today there is an ad for “twisted metal” with a scary clown holding a machete hanging out of an ice cream truck. We’ve also seen ads for Scream, Chucky, and many other shows and movies that are not appropriate for children directly on the Home Screen. We have the parental settings configured on the television but they do nothing to limit the inappropriate ads. This has been an issue for multiple years now. I will never buy another Roku product. 


    Hi there Andreajanelle , and welcome to the Roku Community! We've introduced a new feature and wanted to tell you about it. Your preferences are important to us, and good news, you can now "skip" an ad on the Home Screen if it isn't to your liking. Just highlight the ad, press the * button on your remote, and choose the option to "Hide this ad," and press the OK button on your remote.

    Learn more about hiding an ad here.

    Keep in mind that this will only apply to the ad on the home screen. 

    We hope you enjoy this new feature.

    Happy Streaming!

    • JustSayin's avatar
      JustSayin
      Streaming Star

      While I do appreciate learning about the ability to hide specific ads on the Home screen, you are still missing the point of what these parents are saying:

      They shouldn't have to hide the ads in the first place. Your default assumption should be that you don't even ALLOW ads on the Home page for content that obviously would come with the disclaimer "parental discretion is advised". That is NOT a difficult concept.

      Right now there is an ad on my Home screen for local news streaming. I've seen ads for children's shows and many other family-friendly shows. Those advertisers exist. Roku just needs to have the responsibility and integrity to say "This ad is not appropriate for all ages and therefore you cannot have an advertising spot on the Home screen where anyone might see it, that's the wrong forum for your ad".

      While we're at it, Home page ads are obnoxious in the first place. They do not inspire me to watch anything and simply make me annoyed with both Roku and the advertisers. Roku did just fine before these ad spaces came along. You have wonderful wallpapers that I can't properly enjoy any more because you got greedy.

      I also agree with other community members that if you're watching something that is G or PG content, you should NOT be seeing ads for R content. Don't tell me you can't control that because that's nonsense. Yes, you could. You just haven't been motivated to make that a priority. Yet.

      Finally, your new feature does NOTHING to address the other Home page ad space (the one in the lower left corner).

      We should all be able to totally disable all Home page ads. Especially if you're not even going to use common sense about what is appropriate for potential viewers of all ages and backgrounds to see on a simple menu page.

      • OwnerofDevices's avatar
        OwnerofDevices
        Roku Guru

        JustSayinI have 3 kids and not a single kid has found the Roku home screen to be scary. You might be better off with another streaming device like an Apple TV device that doesn't have ads like Roku.

    • Prplprincess15's avatar
      Prplprincess15
      Newbie

      This is not a solution, this is a bandaid for 1 ad. I can't even go on the Roku app and put on a kids show without randomly seeing scary trailers ( twisted metal ). Something needs to be done about this, my 4 year old is traumatized, and just saw the exorcist. 

    • Angrymom4567's avatar
      Angrymom4567
      Newbie

      I'm already in the works to replace my Roku devices with Apple devices after reading the recommendation. I'm over it. If rather pay more and enjoy my experience than save money and end up angry and frustrated. 7 tvs in the house..4 already replaced with Apple products. On way to all 7 being replaced this week. Done with it. If they won't listen, then we should all hit them where it hurts.. In the bank account. Then maybe they'll listen. My tvs aren't going to someone else. They're going to a landfill. Yeah.. I'm that irritated. Don't care how much it costs. It's the principle. Money matters less than my principles. Integrity still counts for something these days. Bye Roku. Don't expect to see you around much longer. You pooed where you eat.

  • MommaWells's avatar
    MommaWells
    Channel Surfer

    SAME!!  We don't even watch scary stuff on any of our channels or profiles... alarming choices for ads - especially when seen by everyone, indiscriminately. 

  • I could not agree more. The ads on Roku channel are so disgusting and inappropriate. If I had children in the house I could not leave them alone during a commercial to do something. Absolutely shocking. Not that the ads on Youtube are not completely inappropriate and the shear number is out of control, but at least you can skip them to save yourself. 

  • Anonymous's avatar
    Anonymous

     I completely agree. This is hands down the worst part of the Roku ecosystem. I have tried using the “manage ads” (press star button on the ad) and I have told Roku to stop showing Horror, Sex, Violence, etc. etc. but it keeps feeding me ads with Horror… Sex… Violence… etc. etc. 

    We have kids in the household! 

    Come on Roku, you can do better. I don’t mind the occasional ad. I understand you need to make money. But allow us to protect our children. There should be a setting called “Show ads appropriate for families”, if when checked, should show only ads that don’t make parents cringe.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator

    Hello! Andreajanelle,

    Thanks for your post,

    While we can't please everyone with the displayed ads, we strive to avoid offensive images and other things that Roku users might disagree with. Please provide us with a picture of the you are seeing so we can forward your comments to our advertising department for review. 

    Thanks,

    Arjiemar

    • m57's avatar
      m57
      Newbie

      Hi, We all know what inappropriate Ads are for young children even sensitive adults.

      We should not be requested to further look at these ads for your advertising dept. to evaluate them.

      Using the parental restrictions should be enough to tell Roku employees that one doesn't want these ads. I

      It is enough. I chose Roku streaming to avoid unwanted ads "surprise ads" they can be frightening to people with health issues., children, elderly adults. 

      It is time people take responsibility for TV content.

    • RandySouth's avatar
      RandySouth
      Reel Rookie

      To clarify, is there a way to block ads like this? There's also a drag queen ad being shown without regard for age appropriateness. 

    • Rockgodtobe's avatar
      Rockgodtobe
      Reel Rookie

      I love horror movies, tv shows, suspense thrillers, etc.  I also am a 55yo man.

      What may appeal to me would not appeal to small children.  Especially when their parents have already taken steps to block this type of content from their children.  

      Really give a bad look for Roku. "We don't care about your child's nightmares.  We make 11 cents every time a child sees this ad."

       

      • Deanna4's avatar
        Deanna4
        Reel Rookie

        I have been working my way through Family Affair and they are on. Some of the most disgusting ads come from ads for other channels offered on Roku. The ad for venus women's shaving products hits a new low that it absolutely unbelievable.