Forum Discussion

PurpleSurfer1's avatar
PurpleSurfer1
Binge Watcher
2 years ago
Solved

Same old YES Network App Linking Problem

Ever since I purchased my first Roku Device in 2018, the YES App has been a never-ending problem.  I cannot launch the app on my Roku Devices. We pay for the YES Network with our DirecTV satellite provider and we have never been able to watch the YES Network on our Roku devices.   Has anyone found a solution?  All I ever get is a "circle-jerk response" from all parties: DirecTV, Roku and the Yes Network App.  

 

 

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  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hello, Radar286!

    Thank you for reaching out to us in the Roku Community!

    We understand that you are facing difficulties using the YES channel, and we are here to help you. Could you please let us know if you encountered any error code while using the channel?

    We highly recommend removing the channel and adding it again, followed by a system restart. 

    Please follow the steps mentioned below:

    • Highlight the channel on your Roku home screen > Press the star * button on your remote  > Select 'Remove.'
    • After removing the channel, go to 'Settings' on your Roku device. Select 'System,' then choose 'Restart' to perform a system restart.

    For additional assistance with channel playback issues, please visit our support website. How do I resolve channel playback issues?

    If the issue persists, please get in touch with the channel directly for further assistance. You can contact them here: YES Help Center.

    Hope you'll find this info useful. Let us know if you still have any questions.

    Thanks,
    Jharra

14 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    PurpleSurfer1-

    Since your subscription is through Directv..

    • Go into the YES app on your Roku.
    • Click on LOG IN WITH TV PROVIDER.
    • Follow the prompts to log into the site it indicates with your DIRECTV login credentials.

    You should only need to do this once, but you may need to redo this occasionally, especially if your subscription is month-by-month.  YES may need to be reassured that your subscription through DIRECTV is still in force.

    Added later:

    If you are already logged in but unable to view content:  Try logging back out of the app, then logging back in again with your YES credentials.

    • Jul89's avatar
      Jul89
      Newbie
      2 years ago

      My father subscribed to YES through Roku in February and has been watching until a few days ago, he got booted off and when I try to sign into YES the Roku account, an error message says that the user or password is not correct, which I KNOW they are. He has Spectrum internet. Is there any other way to get YES? (Through Hulu, or Disney etc?) Or does anyone know what the problem could be? I contacted Roku and YES, not much help there. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        Jul89, are you certain that he subscribed through Roku?  Does the subscription show up under his account at https://my.roku.com?  If you subscribe to something through Roku, you never have to enter any credentials on a Roku device - the subscription is tied to the account.  If you're trying to enter his Roku credentials on his Roku device, that will never work.  YES has no access to his Roku credentials.

    • PurpleSurfer1's avatar
      PurpleSurfer1
      Binge Watcher
      2 years ago

      Thank for replying, but that is the problem! I follow the instructions and between Roku, DirecTV and YES they never complete the digital handshake!  

    • PurpleSurfer1's avatar
      PurpleSurfer1
      Binge Watcher
      2 years ago

      Thank you for your feedback.  I never receive a error when I enter the verification CODE!  I did everything that was recommended to me as a solution.  

      Besides the obvious that Roku requires a internet connection, I am beginning to think that the YES APP on my Roku Stick is a different platform [or delivery system] than the YES Network Channel that we pay for on our DirecTV Satellite.  I was fortunate to catch the NY Yankees first 08 games of the MLB 2024 season on each of our four-(4) television sets that are connected to the DirecTV mini-genie and the three-(3) mini-genie clients.  I remember hearing Michael Kay say on his radio-talk show, if you have the YES APP you will get the Yankee Games! I am not paying anymore money after paying a lot of money for years for services [MLB, MLB-Xtra, Sports Pack and Yes] only to be denied the enjoyment of watching Yankee baseball games!   

      Our Home Entertainment and Remote Control's Television-(HERC-TV) includes:

      Internet Service Provider is CenturyLink DSL 

      Satellite Provider is DirecTV which became ATT-DirecTV.  During this time period: AT&T required customers to pay for their DirecTV Stream APP [which was a re-badged AT&T U-Verse that failed miserably: I read on either DSL Reports or Solid Signal that in 2021 AT&T spun off DirecTV as it's own company. Then a few years later in 2023 AT&T partnered with Black Rock in a Joint Venture, AT&T Fiber Begins Serving End-user Customers Through Gigapower's Commercial Wholesale Open Access Platform. This past January to February 2024 a multitude of subcontractors based in Jacksonville, Florida and Miami, Florida dug up our whole neighborhood and buried ATT fiber optic cable: in the next couple of months we expect Live Oak Fiber and their own multitude of subcontractors will dig up our whole neighborhood and bury Live Oak fiber optic cable. 

       

  • Radar286's avatar
    Radar286
    Newbie
    2 years ago

    I have the same problem won’t connect on Roku through provider but will trough provider on all other devices phone lap top iPad etc with no problem I’ve tried everything everyone has said but doesn’t work. If there is ever a solution with let us know thanks!

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago

      Hello, Radar286!

      Thank you for reaching out to us in the Roku Community!

      We understand that you are facing difficulties using the YES channel, and we are here to help you. Could you please let us know if you encountered any error code while using the channel?

      We highly recommend removing the channel and adding it again, followed by a system restart. 

      Please follow the steps mentioned below:

      • Highlight the channel on your Roku home screen > Press the star * button on your remote  > Select 'Remove.'
      • After removing the channel, go to 'Settings' on your Roku device. Select 'System,' then choose 'Restart' to perform a system restart.

      For additional assistance with channel playback issues, please visit our support website. How do I resolve channel playback issues?

      If the issue persists, please get in touch with the channel directly for further assistance. You can contact them here: YES Help Center.

      Hope you'll find this info useful. Let us know if you still have any questions.

      Thanks,
      Jharra

      • PurpleSurfer1's avatar
        PurpleSurfer1
        Binge Watcher
        2 years ago

        Thank you for your feedback and recommendations.  There is no solution! I tried everything as per instructed as a solution. Nothing works!  I had played the "Monkey-in-the-Middle" between Roku Help, YES Help and DirecTV Help - nothing produces a solution! I do not receive any errors! As previously stated this problem has existed for nearly five-(5) years!  Heck as it is I cannot watch the Yankees games much even with my paid subscription on our DirecTV because of "MLB Black-out BS Rules"!  Even games that have already been played I cannot watch them because they also get "Blacked-Out"!  Roku points the blame on Yes ------- > Yes points the blame on DirecTV --------> DirecTV points the blame on MLB  ------>  MLB gives the fan the middle finger!

  • Pviv's avatar
    Pviv
    Newbie
    2 years ago

    I got it to work on Roku.

    1. Go to https://www.watchyesnetwork.com

    2. Go to “Login with yes app account”

    3. Type in your email associated with your Roku account and choose “forgot password”

    4. Go to that email inbox and reset password to match your current Roku account password. 
    5. Go back to the Yes app on Roku and login with your Roku email and password. 
    aaaaand you’re in.

    It seems that if you sign up for Yes through Roku, the app then asks you to sign in with your Roku account password but you get the error that it is invalid. So apparently it is actually looking for a Yes app password. So by going to Yes app and getting a password which it never assigns you unless you choose “ forgot password “. You then choose the same password as you use for your Roku account then go back and login to the Yes app on Roku again using the password you just created on the Yes app website, it somehow pairs up and then lets you get on Yes on Roku.

     

    • PurpleSurfer1's avatar
      PurpleSurfer1
      Binge Watcher
      2 years ago

      Thank you for responding to my "SIX YEAR OLD PROBLEM WITH YES"!  I performed that process and it failed too!  All parties involved do not complete the authorization/verification process.  Too many parties with too many "REGULATIONS"! 

      1) I am a DirecTV Customer,

      2) CenturyLink is our ISP,

      3) Roku Devices [3 in our house] are the Streaming Platform,

      4) YES App is on Roku,

      5) MLB Blackout Rules,

      6) Florida Sports Region Blackout Rules

    • PurpleSurfer1's avatar
      PurpleSurfer1
      Binge Watcher
      2 years ago

      Pviv 

      you said, It seems that if you sign up for Yes through Roku, the app then asks you to sign in with your Roku account password but you get the error that it is invalid.

      My response - No, I am twice paying customer through DirecTV [Entertainment Package] and I pay for the YES channel in our [Sports Pack] subscription with DirecTV

      You said, So apparently it is actually looking for a Yes app password.

      My response, No when I launch the YES, it inquires if I am a cable/satellite subscriber, then it launches a verification process - I select DirecTV, then YES launches a login process for my DirecTV, after I enter my credentials, I receive a CODE then I enter the CODE.  The CODE is accepted and the YES APP Opens to its home page.  I cannot get anything except another login requirement; consequently, I enter my YES Network Credentials and I get kicked out

      You said, So by going to Yes app and getting a password which it never assigns you unless you choose “ forgot password “. You then choose the same password as you use for your Roku account then go back and login to the Yes app on Roku again using the password you just created on the Yes app website, it somehow pairs up and then lets you get on Yes on Roku.

      My response, I never use the same password for access - that would be too risky