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DenverStreamer's avatar
DenverStreamer
Newbie
2 years ago

Row8 - deceptive trade practice for rentals

Beware the tricky and unstated terms for rental of movies with Row8.  It's not like any other rental system. You start with 30 days to watch the movie, but once you start it, you must finish it. They say this is stated, but I have no recollection of seeing this warning, and really it makes no sense anyway. Then, if you stop watching, and want to come back to it later to finish, you're shut out. You have to pay another rental fee.  And there's nobody around to work with you on the matter - no phone number, no chatbot, nothing but email that takes a day for a response. When email does respond, it's to tell you you're stupid and can't read and they don't really care that their "terms of use" are tricky and devious, and designed to soak the unwary. No offer to refund or compensate in any way. 

3 Replies

  • Strega2's avatar
    Strega2
    Roku Guru
    2 years ago

    Their FAQ says: "You can start playback of a rental anytime within 30 days of rental. Once you've started, you can watch the movie as many times as you like within the next 48 hours."

    So you shouldn't have to finish it immediately.

    For what it's worth, I didn't find the FAQ to be hard to find, or overly verbose or full of lawyerly language.  And their limits are pretty typical in my experience.  (Same as Amazon's for example.)

     

  • Grubbmeister's avatar
    Grubbmeister
    Reel Rookie
    9 months ago

    Thank you for sharing your experience, and I'm really sorry you had to endure that abuse! 🤬 I really like a lot of things on Fandango; the easy access to cast and reviews, Tomato🍅Meter, trailers, and Movies Anywhere linking for purchases, the ability to grow one's library with confidence their investment is secure--plus the ability to use among various platforms, mobile, Roku, web browsers, etc. I even made a mistake on Vudu/Fandango last year, thought i was buying a TV Series when i only clicked and bought a single Season--things Row8 doesn't even cover--and Fandango was easy to call and issued my refund quickly.😀 However, the low prices advertised for Row8 made me investigate it just for a few minutes. This proves what they say: "let the buyer beware” and "we get what we pay for!”

    Anyway, the others here are not having the same problems you've had, and technical glitches can occur—which is why an available and helpful Customer Service arm is a must for a company. As far as glitches go, i had to wrestle just today to get my Fandango Android app to download a couple 45-minute Star Trek Voyager episodes, but this sounds nothing like what you've experienced!