Just updated to the latest Roku Ultra ,but now the colors are off and the picture is dark. Everything I stream is dark and colorless. I’ve changed the hdmi cable, adjusted the roku setting and nothing helps. The Roku is connected to an av system.
1) Make sure you disable Dolby Vision/HDR Always on:
Settings/System/Advanced system settings/Advanced display settings/Dolby Vision/HDR Always on = Off
2) Temporarily connect directly to TV/PJ to exclude AVR configuration/setting issue - make sure you enable Deep Color/4K/60Hz/Dolby Vision (setting depends on brand/model) on the TV's HDMI port.
Hi, Pasm
Greetings, and welcome to the Roku Community.
I appreciate you for sharing with us the issue you've encountered with the darkened screen with muted colors, and I'm here to help.
Have you tried the troubleshooting steps recommended by StreamerUser?
Additionally, can you provide us with a photo or a video referring to the issue? This will greatly help us investigate this matter.
I hope for your response.
Thanks,
The Roku Community Team.
