Roku Ultra Freezing After Bouncing Logo
Have owned a 2019 Roku Ultra and it's worked fairly flawlessly (minus the late October '22 firmware / audio update issue[s]). Starting two days ago, the unit is not outputting video. I've restart...
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My Roku is also stuck on bouncing symbol, tried multiple times to hard reset and power cycle to no avail.
SN: S07S515VE3G6
model: 3940X
Hi Jverner,
Welcome to the Roku Community!
We understand that you're having a problem with your Roku since it is stuck on a bouncing symbol. We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:
- What device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV)
- Is your Roku device or TV currently powered on and connected to a wall outlet?
- Steps to reproduce the issue you are seeing
We look forward to hearing back from you soon.
Thanks,
John
