Roku Ultra Freezing After Bouncing Logo
Have owned a 2019 Roku Ultra and it's worked fairly flawlessly (minus the late October '22 firmware / audio update issue[s]). Starting two days ago, the unit is not outputting video. I've restart...
Forum Discussion
Hi Markus99,
Thanks for reaching out to the Roku Community!
We recommend unplugging/powering down your wireless router and then booting your Roku device up to see if you get past the bouncing Roku logo. If so, try then plugging back up your wireless network. Make sure to troubleshoot in this order, and then let us know if there's any difference afterward.
If the issue remains unresolved, can you please provide your Roku device's serial number? Its serial number or device ID is printed on the bottom or back of the product.
Keep us posted. We'll be able to assist you further from there.
Regards,
Nimfa
Roku is stuck on bouncing symbol, tried multiple times to hard reset and power cycle to no avail.
X0160074LW2W
Unit is defective and needs replacing under warranty!
MWeb, this thread is about the Ultra which uses its own power adapter. If you're using the TV's USB port for power try the supplied power adapter or another one from a phone or tablet. You can start a warranty replacement at:
Step by step instructions for returns and warranty replacements | Official Roku Support
I’m using the plug provided. Roku previously worked for around 3-4 months and suddenly stopped overnight.
The link you provided just goes to the standard support page which is one of the worst I’ve ever come across, with no ability to speak to customer service reps and merely relying on FAQs. There is also no link to actually request a warranty replacement. I’m shocked by the incompetence of such a large organisation to be so utterly useless in resolving issues
