Forum Discussion

Equake's avatar
Equake
Reel Rookie
2 years ago
Solved

Roku ultra flickering screen

I purchased a new ROKU Ultra recently to use in my new very high end theater system. All other boxes, AppleTV, etc. work great. When I startup my ROKU the screen is flickering and does not stop. I’ve...
app playback
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi Equake,

    Thanks for taking your first post here in the Roku Community!

    We're sorry for any inconvenience this may have caused. Also, thanks for the troubleshooting steps you've performed in trying to resolve the issue. We would like to know how to identify and resolve this issue. A few questions here to better understand what you're experiencing:

    • Does the issue occur on a specific channel or all the channels installed on your Roku device? Or is the screen flickering even on the home screen?
    • Does it happen only when you start and stop playback of a video?
    • Have you tried connecting your Roku Ultra to another device to see if you are still experiencing the same issue?
    • Have you tried restarting your Roku device? To restart, go to Settings>System>Power>System restart (if you do not see a Power submenu, skip to the next step).

    We look forward to hearing from you and looking closely into this issue.

    All the best,
    Chel

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Equake,

Thanks for taking your first post here in the Roku Community!

We're sorry for any inconvenience this may have caused. Also, thanks for the troubleshooting steps you've performed in trying to resolve the issue. We would like to know how to identify and resolve this issue. A few questions here to better understand what you're experiencing:

  • Does the issue occur on a specific channel or all the channels installed on your Roku device? Or is the screen flickering even on the home screen?
  • Does it happen only when you start and stop playback of a video?
  • Have you tried connecting your Roku Ultra to another device to see if you are still experiencing the same issue?
  • Have you tried restarting your Roku device? To restart, go to Settings>System>Power>System restart (if you do not see a Power submenu, skip to the next step).

We look forward to hearing from you and looking closely into this issue.

All the best,
Chel