Forum Discussion

RobandKeva's avatar
RobandKeva
Reel Rookie
6 months ago

Roku Ultra - No Sound Through AVR to TV

I have a Roku Ultra with HDMI connected to HDMI on AVR and then to Samsung TV via HDMI cable.

 

Video shows on TV, but no Audio? Why?

app playback

4 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    6 months ago

    Welcome to the Roku Community, RobandKeva!

    Thanks for sharing your concern about the audio issue you're experiencing with your Roku Ultra. We'd like to help you resolve this so you can continue watching your favorite shows.

    To isolate the issue, have you tried connecting the Roku Ultra directly to the TV's HDMI port and see if the issue persists? Also, try changing to a high-speed HDMI cable and observe if it'll do the trick. 

    Please let us know what you find out. 

    Best,
    Emman

    • Strega2's avatar
      Strega2
      Roku Guru
      6 months ago

      Do you mean no sound at all or just no sound from the TV?  On my setup, no sound from the TV is my goal.   But if that’s not what you want, make sure the AVR is set to pass audio and the TV volume is not down/muted. Of course, no sound from the AVR's speakers is a different problem.

    • RobandKeva's avatar
      RobandKeva
      Reel Rookie
      6 months ago

      I changed from Direct TV stream to Roku Ultra.  Same HDMI cables - Ultra to AVR (HDMI 1 input to AVR), AVR to Samsung TV (HDMI 1 output to Samsung).  I get sound from the AVR no problem. However, no sound from the TV speakers.  When using the Direct Steam C71KW-400 box to the AVR and then to the Samsun TV, I could mute the AVR and use the TV speakers.  My wife prefers to use the TV speakers when she watches.  No sound from the Samsung TV. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        6 months ago

        Thanks for keeping us in the loop, RobandKeva!

        Have you tried changing the audio output from your Roku Ultra? 

        You may refer to the steps below:

        1. Press Home on your Roku remote
        2. Scroll down to Settings and select Audio > Digital output format.
        3. Instead of “Auto”, select “Custom” and choose the selection that matches the capabilities of your TV.

        You may also visit this support article: How to set up your Roku® streaming player for surround sound.

        Please let us know if you need more help. 

        Best,
        Emman