Forum Discussion
RobandKeva
8 months agoReel Rookie
I changed from Direct TV stream to Roku Ultra. Same HDMI cables - Ultra to AVR (HDMI 1 input to AVR), AVR to Samsung TV (HDMI 1 output to Samsung). I get sound from the AVR no problem. However, no sound from the TV speakers. When using the Direct Steam C71KW-400 box to the AVR and then to the Samsun TV, I could mute the AVR and use the TV speakers. My wife prefers to use the TV speakers when she watches. No sound from the Samsung TV.
RokuEmmanuel-D
8 months agoCommunity Moderator
Thanks for keeping us in the loop, RobandKeva!
Have you tried changing the audio output from your Roku Ultra?
You may refer to the steps below:
- Press Home on your Roku remote
- Scroll down to Settings and select Audio > Digital output format.
- Instead of “Auto”, select “Custom” and choose the selection that matches the capabilities of your TV.
You may also visit this support article: How to set up your Roku® streaming player for surround sound.
Please let us know if you need more help.
Best,
Emman