Forum Discussion

523518's avatar
523518
Newbie
6 months ago

Roku Tv purchased with new home and can’t download paid apps

We purchased a home and all its contents, including the Roku tv. I’ve created a Roku account and have a PIN number but it doesn’t work. I have a paid subscription to Pure Flix and can’t watch this on my Roku Tv because it won’t accept the pin and wants me to put in payment info. The pure Flix app is paid yearly and I entered payment info online when setting up the Roku account. Please provide any assistance.  

app login

1 Reply

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    6 months ago

    523518 

    When you created your Roku account, did you also "Factory Reset" this RokuTV that came with the house?

    Meaning, did you setup and activate your RokuTV using this new Roku account?  (ie. can't just turn on the RokuTV and start using a Roku account created online.)

    Trying to figure if you are new to Roku or have setup Roku devices/RokuTVs before.

    Is your correct Roku account (email address) showing under Settings/System/About on the RokuTV?