Hi and thank you for your help.
I tried the link in your note, but it got me to live TV not the app. Strange that it says on the screen that it is CBC GEM loading and that I get the GEM icon on the screen but it's only live TV.
I deleted my Roku account and set up a new account. Tried the link again, same result.
I deleted GEM and loaded it after doing a Roku search. Same thing, live TV only. When I tried loading CBC GEM, once again there was no option for the app, just the channel. So, I have exactly the same situation I had before I deleted the account.
bbezoom, just checking - you are located in Canada and you're not using a VPN, right? It still seems like you're not getting an account associated with Canada. Try creating an account again at https://my.roku.com/signup, but use a different device, a different browser, or a private/incognito browser window to ensure there's not saved information interfering with the process.
