We appreciate you for letting us know about this, kgiven.
Rest assured, we are actively working to identify the root cause of the issue you are facing, and we are committed to finding you the best resolution possible.
If you are experiencing the same issue as posted above, kindly provide us with the following details below:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- What are the troubleshooting steps have you tried to try and resolve this?
We'll be anticipating your response as we are more than willing to include your device in the process of investigation.
Best regards,
Carly
