Forum Discussion

sparrowj's avatar
sparrowj
Channel Surfer
2 years ago

Roku Streambar - Keeps kicking me out of my apps and back to the home screen

Device information: Roku Device Model: 9102CA - Roku Streambar Serial Number: YL00D6313140 Device ID: 2C108D313140 Software OS/Version: 12.5.5 - build 4174-95 Which streaming channels are y...
app playback
Crash
General Playback Issue
RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

A warm welcome here in the Roku Community, sparrowj!

Our sincerest apologies for any inconvenience this may have caused you. It is also highly appreciated that you've provided us with precise and complete details of your concern and device information.

Rest assured that we will pass this along to our relevant team to include your device in the process of investigation and find you the best resolution possible. 

Once we've been notified of updates from the team, we will make sure to let the Community know. 

Best regards,
Carly

kgiven's avatar
kgiven
Reel Rookie
2 years ago

I'm having this problem with Disney+, Prime, HBO etc. what is the solution? 

 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    We appreciate you for letting us know about this, kgiven.

    Rest assured, we are actively working to identify the root cause of the issue you are facing, and we are committed to finding you the best resolution possible.

    If you are experiencing the same issue as posted above, kindly provide us with the following details below:

    • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
    • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • What are the troubleshooting steps have you tried to try and resolve this? 

    We'll be anticipating your response as we are more than willing to include your device in the process of investigation. 

    Best regards,
    Carly