Forum Discussion

LC6529's avatar
LC6529
Binge Watcher
3 years ago
Solved

Roku Streambar - Hulu Says it can't play

I have a Roku Express in one room, a Roku streambar in another and a Roku TV downstairs. We use Hulu and generally don't have any issues at all with the exception of the streambar. Almost all conte...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Thanks for the update, LC6529

    It seems like this is a content issue within the Hulu channel. Have you tried reaching out to their support and inquiring about this? Once you've reached out to them, kindly let them know about the experience you had with their content and the issue so a workaround can be gathered.

    Please keep us updated so we'll be able to assist further and proceed to the necessary steps to address this.

    All the best,
    Kash

RokuJechealR's avatar
RokuJechealR
Retired Moderator
3 years ago

Hello LC6529,

Thanks for keeping us updated on the issue you are into!

Please be advised that if you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine. Contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, an issue within that specific channel likely needs to be addressed with an update from the channel developer.

Please keep us posted.

All the best,

Chel

LC6529's avatar
LC6529
Binge Watcher
3 years ago

I am not sure you understand the issue.   The series is a cooking show on HULU, S1E1 plays just fine, S1E2 gives an error when trying to play it but S1E2 plays just fine on any other ROKU device and they are all on the same WIFI network and the HULU app is the same version.

Therefore, the issue has to do with the Soundbar.

I have moved the Soundbar to the same room the other Roku device is in to insure it wasn't a wifi range issue.   I removed  / re-added the app.   So at this point it is something odd with the soundbar.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Thanks for keeping us posted LC6529,

    May we ask if you're having you're having a similar content issue with other channels you're accessing? Or is this issue only happening specifically to Hulu and that aforementioned series?

    Tell us more about this so can assist further.

    All the best,
    Kash

    • LC6529's avatar
      LC6529
      Binge Watcher
      3 years ago

      It happens to random HULU series.   It does not occur with Disney+ or any other streaming provider.

      The odd thing is though, it ONLY happens with the streambar.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        3 years ago

        Thanks for the update, LC6529

        It seems like this is a content issue within the Hulu channel. Have you tried reaching out to their support and inquiring about this? Once you've reached out to them, kindly let them know about the experience you had with their content and the issue so a workaround can be gathered.

        Please keep us updated so we'll be able to assist further and proceed to the necessary steps to address this.

        All the best,
        Kash