Forum Discussion

sherkova's avatar
sherkova
Newbie
2 years ago

Roku still not working as of 3:45am EST - channels will not load with remote.

Emmacoruz's avatar
Emmacoruz
Reel Rookie
2 years ago

Hello! 
my Roku has been working totally fine until today. It is not “finding” my wireless network. I’ve tried to restart everything and I’m still not able to get my Roku to connect to the wifi. Pls help! 

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
2 years ago

Emmacoruz 

What is your Roku model number from Settings/System/About?

  • Emmacoruz's avatar
    Emmacoruz
    Reel Rookie
    2 years ago

    It’s 3941RWS express 4k

    • AvsGunnar's avatar
      AvsGunnar
      Community Streaming Expert
      2 years ago

      Emmacoruz 

      Reboot your router again and try performing a Network Connection Reset on the Roku device. (Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection).

      If still no-go, try connecting to a mobile hotspot if available to you. (this will help diagnose if Roku's wifi module is working and is able to connect to an alternate network).

      If using any type of mobile ISP app, make sure the internet connection has not been inadvertently "paused".

      ---

      Provide some more details as to issue you are having.  More detail the better.  Are you able to see the network but unable to connect, or is the network not showing on list of available networks to join?