Forum Discussion

deshea5's avatar
deshea5
Reel Rookie
4 years ago

Roku Soundbar Crackeling and Static Noise

I’ve had my Roku streambar for a little under a year and now all of a sudden it’s making crackeling and static noises. And sometimes it just doesn’t play the sound at all. The TV isn’t even loud and ...
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Afs514's avatar
Afs514
Reel Rookie
4 years ago

I am also having this issue as well as when I go to control the volume, it pauses whatever I’m watching and starts to crackle the audio

RokuNimfa-C's avatar
RokuNimfa-C
Retired Moderator
4 years ago

Hi Afs514, 

Thanks for reaching out here in the Community. 

We're sorry to hear about the trouble. Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

Keep us posted with detail.


Regards,
Nimfa

  • Afs514's avatar
    Afs514
    Reel Rookie
    4 years ago

    Serial number: YL00FT717003

    Thank you 

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      4 years ago

      Thanks for the info, Afs514!

      I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there. 

      Your patience and understanding are greatly appreciated.


      Regards,
      Nimfa

      • KeithAlbert's avatar
        KeithAlbert
        Reel Rookie
        3 years ago

        I am having the same issue with static and distortion. 

        My serial number is YLOOGW207699. 

        Please help, 

         

        Thanks