Forum Discussion

deshea5's avatar
deshea5
Reel Rookie
4 years ago

Roku Soundbar Crackeling and Static Noise

I’ve had my Roku streambar for a little under a year and now all of a sudden it’s making crackeling and static noises. And sometimes it just doesn’t play the sound at all. The TV isn’t even loud and ...
app playback
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hey deshea5

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of your Roku Streambar. It can be found from the Settings menu by navigating to Settings > System > About. I'll be able to further assist you from there.


All the best,
Kariza

deshea5's avatar
deshea5
Reel Rookie
4 years ago

The serial number is YL0009460137. Thank you!

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    deshea5

    Thanks for the reply.

    I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


    All the best,
    Kariza

    • deshea5's avatar
      deshea5
      Reel Rookie
      4 years ago

      Okay thank you so much for your help!