Forum Discussion

deshea5's avatar
deshea5
Reel Rookie
4 years ago

Roku Soundbar Crackeling and Static Noise

I’ve had my Roku streambar for a little under a year and now all of a sudden it’s making crackeling and static noises. And sometimes it just doesn’t play the sound at all. The TV isn’t even loud and ...
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RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hey deshea5

Thanks for letting us know about the issue you're experiencing.

Please reply here with the serial number of your Roku Streambar. It can be found from the Settings menu by navigating to Settings > System > About. I'll be able to further assist you from there.


All the best,
Kariza

  • deshea5's avatar
    deshea5
    Reel Rookie
    4 years ago

    The serial number is YL0009460137. Thank you!

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      deshea5

      Thanks for the reply.

      I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.


      All the best,
      Kariza

      • deshea5's avatar
        deshea5
        Reel Rookie
        4 years ago

        Okay thank you so much for your help!

  • Afs514's avatar
    Afs514
    Reel Rookie
    4 years ago

    I am also having this issue as well as when I go to control the volume, it pauses whatever I’m watching and starts to crackle the audio

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      4 years ago

      Hi Afs514, 

      Thanks for reaching out here in the Community. 

      We're sorry to hear about the trouble. Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

      Keep us posted with detail.


      Regards,
      Nimfa

      • Afs514's avatar
        Afs514
        Reel Rookie
        4 years ago

        Serial number: YL00FT717003

        Thank you