Forum Discussion

bestcustomer's avatar
bestcustomer
Channel Surfer
3 years ago

Roku Showtime channel app trick mode issue

Whenever I push PAUSE --> PLAY my showtime movie, I get an error message "Your account is already playing the maximum number of devices at once.  SHOWTIME allows up to 4 concurrent streams per accoun...
El32919's avatar
El32919
Newbie
3 years ago

Same, streaming on one device. This is the only thread I could find about it so far…

RSCx6's avatar
RSCx6
Newbie
3 years ago

WTF ROKU!? Happening for two days…I’m the only one…not more than the allowed FOUR USERS….oh…wait…maybe my Quantico trained GSD has friends over. Pfffffftttttt.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    3 years ago

    Greetings, Community users!

    We do apologize for the inconvenience this has caused. We'd like to take a closer look at this.

    To better identify the issue, we'll need additional information. Could you please provide us with the details below?

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • steps to reproduce the issue you are seeing
    • If possible, can you provide a video or screenshot of the issue you're experiencing?

    Once this information is available, we'll be able to pass it on to the appropriate team for further investigation.

    Keep us posted!

    Thanks,

    Rey

    • bestcustomer's avatar
      bestcustomer
      Channel Surfer
      3 years ago

      I will provide additional device details when I get home. 

      steps to reproduce:

      1.  Click the Showtime for Roku tile on the Roku home screen

      2. click the tile for any Showtime movie

      3. stream the movie video 

      4. Press PAUSE on the remote.  Video pauses normally.  

      5. Press PLAY on the remote.  Error message displays indicating that the number of devices has been exceeded. 

      note: it seems to happen whenever you press PLAY on the remote.  FF —> PLAY also invokes the error. 

      • ekkayy's avatar
        ekkayy
        Newbie
        3 years ago

        The same thing is happening to me, and it is really annoying. Please, roku, do something to fix it. I am definitely not renewing my Showtime subscription when it expires. 

    • Bklyn's avatar
      Bklyn
      Newbie
      3 years ago
       
       
       
       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 years ago

        Hi Bklyn,

        Welcome to the Roku Community!

        We understand that the Showtime channel is giving you trouble. We're happy to assist. You appear to have numerous Showtime channel log-ins, and there are more than four devices on which you have signed in to Showtime using your login information. Since the channel has restrictions on how many devices can be signed in to an account, we advise you to sign out some of your devices from the Showtime channel or app.

        If there's anything else that may assist you, please let us know.

        All the best,

        John