Roku Showtime channel app trick mode issue
Whenever I push PAUSE --> PLAY my showtime movie, I get an error message "Your account is already playing the maximum number of devices at once. SHOWTIME allows up to 4 concurrent streams per accoun...
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Same, streaming on one device. This is the only thread I could find about it so far…
WTF ROKU!? Happening for two days…I’m the only one…not more than the allowed FOUR USERS….oh…wait…maybe my Quantico trained GSD has friends over. Pfffffftttttt.
Greetings, Community users!
We do apologize for the inconvenience this has caused. We'd like to take a closer look at this.
To better identify the issue, we'll need additional information. Could you please provide us with the details below?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) mobile device brand, model, and OS
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- steps to reproduce the issue you are seeing
- If possible, can you provide a video or screenshot of the issue you're experiencing?
Once this information is available, we'll be able to pass it on to the appropriate team for further investigation.
Keep us posted!
Thanks,
Rey
I will provide additional device details when I get home.
steps to reproduce:1. Click the Showtime for Roku tile on the Roku home screen
2. click the tile for any Showtime movie
3. stream the movie video
4. Press PAUSE on the remote. Video pauses normally.
5. Press PLAY on the remote. Error message displays indicating that the number of devices has been exceeded.note: it seems to happen whenever you press PLAY on the remote. FF —> PLAY also invokes the error.
