Forum Discussion

55trucker's avatar
55trucker
Streaming Star
8 months ago
Solved

Roku Player Stick & Netflix audio

Hello there: hoping that a more experienced member can shed some light on Netflix audio possibilities.... I've just started to use Netflix on Roku as my previous method of their service on Windows ...
  • StreamerUser's avatar
    StreamerUser
    8 months ago

    55trucker 

    Again, I can repeat the info already provided to you previously in this thread combined with additional info stated elsewhere (that you clearly read, but still didnt quite understand) in the hope that you accept it, which you seemed to before reverting to your initial state (your limited/new exposure to streaming services/devices and higher AV quality provisioning - especially coming from PC streaming - is probably the source) :

    The NetFlix app on all older MStar C2 SoC models (pre-4800/2020 - includes the 3810) does NOT have Atmos support.

    The NetFlix app (on all newer RTD1x1x SoC models (4800/2020+ - includes the 3820) does have Atmos support.

    (Aside:  NetFlix actually has distinct/different app versions/builds for specific model types/models on RokuOS; this is also the case with the YT/YTTV RokuOS apps)

    You need to understand there is a difference between OS/hardware support of DD+/Atmos (EAC3/JOC), and app/service support for DD+/Atmos. 

    Virtually every Roku model for the last 10 years has (passthrough) DD+/Atmos support via RokuOS/SoC - however this is separate and distinct from app/service DD+/Atmos support (which is limited by app version/build, subscription tier, app/server-side bugs/changes, etc - all of which is controlled by the app/service provider).

    In simple terms, even if a specific model/device has DD+/Atmos support at the OS/hardware level, the app/service for that model/device has to be provisioned (by the app publisher/service provider) to provide DD+/Atmos support - this is true for all apps/services on all platforms (RokuOS, FireOS, Android/GoogleTV OS, WebOS, TizenOS, AnyEveryOS, etc).

    To repeat (hopefully) one final time - the NetFlix app on the 3810 does not have DD+/Atmos support (just like the Amazon/Apple Music apps do not have DD+/Atmos support on RokuOS in general) - this is entirely within the control of the app/service provider, which in this case is Netflix.

    If you want NetFlix Atmos (or FRM - framerate matching) support on a RokuOS player device, you will need to obtain a newer RTD1x1x SoC-based model (with a newer NetFlix app version/build): 

    Streaming Stick 4K/4K+ (3820/3821), Express 4K/4K+ (3940/3941), Express (3960), Ultra LT (4801), Ultra (4800/4802/4850).

55trucker's avatar
55trucker
Streaming Star
8 months ago

I came across this Roku thread on a similar topic with regards to Dolby Atmos .......

I cannot paste the link here as it is not allowed..

 

In particular..the reply by StreamerUser..

this is a portion of his reply to the member.....

*However, even though the Streaming Stick 4K (3820) and every other RokuOS model/device released in the last decade or so is more than capable of passing through DD+/Atmos (EAC3/JOC) used by streaming services, neither Apple nor Amazon have enabled/configured their respective music apps to allow/use DD+/Atmos on the RokuOS platform.*

 

So in my particular case...what's the source of the issue?

if my Roku 3810X stick is fully capable of delivering Dolby Atmos as the devices audio properties states it will.... is the issue at the Netflix end?

StreamerUser's avatar
StreamerUser
Roku Guru
8 months ago

55trucker 

Again, I can repeat the info already provided to you previously in this thread combined with additional info stated elsewhere (that you clearly read, but still didnt quite understand) in the hope that you accept it, which you seemed to before reverting to your initial state (your limited/new exposure to streaming services/devices and higher AV quality provisioning - especially coming from PC streaming - is probably the source) :

The NetFlix app on all older MStar C2 SoC models (pre-4800/2020 - includes the 3810) does NOT have Atmos support.

The NetFlix app (on all newer RTD1x1x SoC models (4800/2020+ - includes the 3820) does have Atmos support.

(Aside:  NetFlix actually has distinct/different app versions/builds for specific model types/models on RokuOS; this is also the case with the YT/YTTV RokuOS apps)

You need to understand there is a difference between OS/hardware support of DD+/Atmos (EAC3/JOC), and app/service support for DD+/Atmos. 

Virtually every Roku model for the last 10 years has (passthrough) DD+/Atmos support via RokuOS/SoC - however this is separate and distinct from app/service DD+/Atmos support (which is limited by app version/build, subscription tier, app/server-side bugs/changes, etc - all of which is controlled by the app/service provider).

In simple terms, even if a specific model/device has DD+/Atmos support at the OS/hardware level, the app/service for that model/device has to be provisioned (by the app publisher/service provider) to provide DD+/Atmos support - this is true for all apps/services on all platforms (RokuOS, FireOS, Android/GoogleTV OS, WebOS, TizenOS, AnyEveryOS, etc).

To repeat (hopefully) one final time - the NetFlix app on the 3810 does not have DD+/Atmos support (just like the Amazon/Apple Music apps do not have DD+/Atmos support on RokuOS in general) - this is entirely within the control of the app/service provider, which in this case is Netflix.

If you want NetFlix Atmos (or FRM - framerate matching) support on a RokuOS player device, you will need to obtain a newer RTD1x1x SoC-based model (with a newer NetFlix app version/build): 

Streaming Stick 4K/4K+ (3820/3821), Express 4K/4K+ (3940/3941), Express (3960), Ultra LT (4801), Ultra (4800/4802/4850).

  • 55trucker's avatar
    55trucker
    Streaming Star
    7 months ago

    Managed to find a pre-owned 3820x stick.....

    Atmos Netflix audio cured,

     

    thx for the assistance....

     

  • 55trucker's avatar
    55trucker
    Streaming Star
    7 months ago

    Something else I recently discovered (altho it does not apply to the Roku stick) is that the Amazon Firestick does NOT support access to the Roku network anywhere here in Canada. Apparently that option is only available in the states.