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Anonymous's avatar
Anonymous
2 years ago

Roku not letting me download ESPN+, Disney+, Hulu or even the search bar

I want to install Disney+, Hulu, and ESPN+ to my TV, as I have subscriptions to all of these services. The only explanation I have seen as to why I can not install them is that I "am in a region where those are not allowed", and the same thing for why I don't have a search bar, which is not applicable because I am in Ohio in the USA and through my research that IS within the region to have the search bar and these apps. I don't know why on earth this is a problem but does anyone have an idea why this might be happening, or have an idea of how to possibly fix it?

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    The most likely reason is that your Roku account is associated with the wrong region.  There's no way to fix it other than creating a new Roku account, factory resetting your Roku device, and linking to the new account.  If you have any subscriptions through Roku (which you can see at https://my.roku.com ), you'll want to cancel them.  If you don't have a different email address to use for the new account, close the old account before creating a new account.  You should probably close the old account anyway.  When you create the new account at https://my.roku.com/signup , you should use a different browser, a different computer, or a private or incognito  browser winder to ensure the same wrong region association doesn't happen again.

    How to close your Roku® account | Official Roku Support