Forum Discussion

krisbridwell's avatar
krisbridwell
Channel Surfer
2 years ago
Solved

Roku Media Player not playing MP4

I have a USB plugged in with 12 MP4 files that I am wanting to play on a loop. Every time I try to play them I get a message saying "File Not Playable" then "The file might be damaged or corrupt". I ...
roku player
  • mrbwnstn's avatar
    mrbwnstn
    9 months ago

    I had this same problem. I was exporting a video file as an MP4. I exported as a 4K video file from Canva. It wouldn't play. I remembered that my particular Roku TV is a 1080 FHD TV, as opposed to 4K. I reexported as 1080 HD and it loaded the file just fine.

atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

Then please provide the information I asked you originally. MP4 is a container, nothing more. Your media won't play because there's something within that container that isn't supported by Roku. Once we know what's inside the container, we can determine what's not supported and provide a way to resolve the problem.

Just a hunch, but you could run your files through Handbrake and convert them into a playable file. Handbrake isn't particularly fast (an hour video might take up to twice that long to convert) but it will ensure you have a playable file for Roku devices. They even have a number of Roku presets that you can choose from. Handbrake is free, so all it costs is the time it takes to convert your files. 

krisbridwell's avatar
krisbridwell
Channel Surfer
2 years ago

Is this what you're asking for?

  • atc98092's avatar
    atc98092
    Community Streaming Expert
    2 years ago

    Yes it is, thanks! I don't see any audio information in that file, but perhaps it's a video only file. What I do see is the H.265 video codec. Now I need to know what Roku player you have. H.265 is only supported by the 4K Roku players, so if you have an Express or perhaps an older 1080 Roku that would explain why it won't play. 

    • DrHobbs's avatar
      DrHobbs
      Reel Rookie
      8 months ago

      I am receiving a similar message. -- codec not supported

      My model is Roky TV K814X

      software ver: 14..4

      Build: 9600

      This is the video specs:

      • Video
        ID : 1
        Format : AVC
        Format/Info : Advanced Video Codec
        Format profile : Baseline@L4
        Format settings : 4 Ref Frames
        Format settings, CABAC : No
        Format settings, Reference frames : 4 frames
        Codec ID : avc1
        Codec ID/Info : Advanced Video Coding
        Duration : 1 min 6 s
        Bit rate : 20.0 Mb/s
        Width : 1 080 pixels
        Height : 1 920 pixels
        Display aspect ratio : 0.562
        Frame rate mode : Constant
        Frame rate : 30.000 FPS
        Standard : Component
        Color space : YUV
        Chroma subsampling : 4:2:0
        Bit depth : 8 bits
        Scan type : Progressive
        Bits/(Pixel*Frame) : 0.322
        Stream size : 160 MiB (99%)
        Color range : Limited
        Codec configuration box : avcC
      •  
      • atc98092's avatar
        atc98092
        Community Streaming Expert
        8 months ago

        DrHobbs There should be no issue with that video codec (AVC/H.264). However, what audio codec is within your file? You could see the same message if the audio is unsupported.