Forum Discussion

RajunCajun1's avatar
RajunCajun1
Newbie
5 years ago

Roku keeps logging me out of Youtube TV

For the last several weeks Roku has been logging me out of Youtube TV.  I called Youtube TV a few weeks ago but the problem doesn't seem to be on their end.  I also tried all of the recommended fixes...
  • caljw's avatar
    caljw
    Reel Rookie
    5 years ago

    I also have this problem: random log-outs from YouTube TV.  Only happens on Roku Express, other TVs are fine.  

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      caljw

      Thanks for the post.

      For more information about that channel's features and functionality, you'll want to contact Youtube TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

      You can reach Youtube TV support here: https://support.google.com/youtubetv/?hl=en#topic=7071745
       

      Thanks,
      Danny

      • phennessey's avatar
        phennessey
        Channel Surfer
        4 years ago

        This never happened with my Roku Premiere, but now it happens all the time with my Roku Streaming Stick.

        So no, this is not an issue with the YouTube channel. It is an issue with your product, as has been demonstrated multiple times in this thread by people who are getting different behavior using different Roku products.

    • floridaforever's avatar
      floridaforever
      Newbie
      3 years ago

      I am having that problem right now. I still have cable tv and no problems getting on all my paid apps/channels, no problem on my bedroom TV that has Fire TV stick....just on my roku express that is also on my living room TV where I still have cable! Sometimes when cable goes out I use the roku.

      It's really frustrating and aggravating and I think I will just have to switch to Fire TV stick on my living room tv...plus it controls the TV volume which is a big plus and I don't need all that BS that Roku has. I only watch my paid channels anyway. I have Amazon Prime, Netflix, Disney+, Paramount and YouTube Premium. I hate commercials so I wouldn't watch the free channels anyway.

      • Anonymous's avatar
        Anonymous
        3 years ago

        Hi floridaforever

        Welcome to the Roku Community!

        Does the issue only occur on Youtube TV or across other channels installed on your Roku device?

        Have you tried removing the affected channel Youtube TV and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

        For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Official Roku Support.

        Let us know if there's any difference after.


        Warm Regards,
        Lianna