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Cjohns4r's avatar
Cjohns4r
Newbie
2 years ago

Roku freezes on commercials (Discovery Network)

I have this problem with the Max app on my Fire TV. I called customer service and they were supposed to email me and never did. Trying to watch Disney and Max on my fire tv....FORGETTA BOUT IT 

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  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Cjohns4r,

    Thanks for reaching out to us here in the Roku Community!

    We appreciate you sharing your concern about your Max channel. If you are already in touch with the channel provider's support team, we recommend continuing to work with them, as they would best assist you moving forward.

    However, you can try to remove the affected channel and then reinstall it. Restart your device before adding the channel again to ensure the process is successful. We recommend doing this from the Settings menu by navigating to Settings>System>Power>System restart (if you do not see a Power submenu, skip to the next step).

    For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

    Let us know how it goes.

    All the best,

    Chel