Forum Discussion

Fyka's avatar
Fyka
Newbie
11 months ago

Roku Express July 2024 update - HDCP error 020

Hi, Roku Express was working fine last night (24th July), updated this morning and now keep receiving HDCP error 020.

Tried different HDMI cable
Restarted device
Factory reset device

The only thing that changed is the firmware.
Not sure what else to try.

app playback

3 Replies

  • HDMIGuy's avatar
    HDMIGuy
    Roku Guru
    11 months ago

    Fyka  HDCP means High-bandwidth Digital Content Protection.  An HDCP error occurs when the device in your case the TV does not support current HDCP standards or there is a problem with the HDMI cable used.  What is the model and age of your TV?

    • Fyka's avatar
      Fyka
      Newbie
      11 months ago

      It's a monitor (electriQ 34" WQHD QLED 144Hz HDR Curved Monitor) not a TV, bought in 2021. It's been work fine up until the recent roku update.

      • renojim's avatar
        renojim
        Community Streaming Expert
        11 months ago

        Try unplugging the power from both the monitor and the Express for several minutes.  You might also want to try a different USB power source for the Express.