Forum Discussion

Woww's avatar
Woww
Visitor
8 years ago

Roku express blinking on and off constantly.

So I've seen topics on this happening before but i havent seen anything about it recently so I'm posting this to see if anyone has found a solution to this. Basically I cant even browse the menu witho...
app playback
Lvanaulen's avatar
Lvanaulen
Reel Rookie
4 years ago

I am having the same issue, I cannot use either of my two new Roku express I purchased. They never stop blinking. I have tried everything different outlets, different HDMI cables nothing works and I’m fed up and frustrated. Roku has no number to call for help. I’m disgusted I will end having to switch to Apple TV or a Firestick. My old Roku was outdated and Amazon and Hulu were unable to support them. So I bought two new express and they don’t even work! I want to return them and buy something else.

These new devices are junk that don’t work.

RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi Lvanaulen,

Thanks for reaching out to the Roku community!

I apologize for your experience here. I can understand how that may be frustrating.

How are you powering the device of your new Roku Express? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? 

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

We sincerely appreciate your patience and we are working on ways to better improve this process.

Best regards,
Mary

  • Lvanaulen's avatar
    Lvanaulen
    Reel Rookie
    4 years ago

    Mary, 

    Neither Brand new Rokus are working! I’m just really fed up and I have tried everything I am using the cords and HDMI cable that came with the Roku. I have tried every way to power them, I bought new HDMI cables nothing works. I even took them to my friends house and it’s the same issue it just blinks and the Roku word just goes off and on the TV I am never able to do anything. I cannot use them and it is really upsetting. I would like to be able to call and talk to someone but apparently that’s not possible. I sent the serial numbers to you via email replay but never heard back. These Roku express units do not work and they are worthless. 

    Thank you 

    Laurie Van Aulen 

     

     

     

     

     

     

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi Lvanaulen,

      Thanks for following up.

      We haven't received any information. If this issue is not resolved, please let us know along with any additional information including the serial number/device id from Settings > System > About?

      I'll be able to pass it along to our Support team who can assist you further.
       

      Best regards,
      Mary