Forum Discussion

tung's avatar
tung
Reel Rookie
6 months ago

roku channel not playing show or movie while logged in. on Mac laptop

When I click on a movie or show to watch (while I am already logged in), it does not load at all and stays in "loading" . Please help ASAP

3 Replies

  • Try unplugging your Roku device from power for 30 to 60 seconds and see if that helps.

    • tung's avatar
      tung
      Reel Rookie

      It works on my tv but not laptop. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator

        Hi, tung.

        Thanks for posting here in the Roku Community!

        We appreciate you for giving us an update about the issue. To help us understand your concern better, could you please provide a video or photo of the exact behavior of the channel so we can take a closer look into this further?

        We're more than willing to help you get back up and running. Please get back to us. 

        Best,
        Emman