Forum Discussion

Mastergeek's avatar
Mastergeek
Newbie
9 months ago
Solved

Roku channel content loading

I am having the same issue today on my Philips 50" Roku TV. I have tried every troubleshooting step on the Roku website at least 10 times with no success. Today, I did the steps below: Removed th...
content
  • RokuRiamie-D's avatar
    RokuRiamie-D
    9 months ago

    Hi Mastergeek,

    Welcome to the Roku Community!

    We understand that when you play specific content on the Roku channel, it only shows a rotating circle or loading. We would like to investigate this issue further.

    To further assist you with this, could you please tell us the specific title of the movie or content that you're having an issue with? 

    In the meantime, we suggest you try the following:

    1. Try to play other content inside the Roku channel and see if the same issue occurs.
    2. Check your Roku device's internet connection
    3. Restart your Roku device by going through Settings > Select System > Select Power. If you do not see a Power submenu, skip to the next step > Select System restart.

    Please keep us posted.

    Cheers,
    Riamie

Pompey's avatar
Pompey
Roku Guru
5 months ago

What happened to the Roku Channel ? The rows don't populate until you open the sidebar, some of the rows are all jumbled up, and the sidebar has three duplicated search links........

ed.   Back to normal this afternoon.

 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
5 months ago

Hey, Pompey.

Thanks for sharing this here!

We're glad that it's fixed. However, did you happen to get a photo of it so we can send it over to the team and investigate? 

We look forward to hearing from you!

Roku Community Team

  • Pompey's avatar
    Pompey
    Roku Guru
    5 months ago

    Sorry, no image.