Forum Discussion

AlexSF's avatar
AlexSF
Channel Surfer
2 years ago

Roku Channel’s Paramount+ missing Halo episodes

Subscribed to Paramount+ through the Roku Channel.  Halo series is missing episodes 3, 4, and 5.
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, AlexSF

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing your concern with us, and we'd like to confirm some details for us to better assist. Could you please confirm if you're directly subscribed to Paramount+ or through Roku Pay? Since we've checked the information on our end, it seems that your subscription is directly through Paramount+.

Please keep us posted.

All the best,
Kash

AlexSF's avatar
AlexSF
Channel Surfer
2 years ago

It’s exactly as I stated in op. 
Another family member is subscribed to Paramount+ through the Roku channel. 
Halo series is missing episodes. 

Confirmed you don’t even have to be subscribed to check. 
Open The Roku Channel. 
Search Halo. 
Select the Halo series that’s on Paramount+
Episodes 1, 2 then 6, 7, 8, 9 are listed. 

  • MABL48's avatar
    MABL48
    Channel Surfer
    2 years ago

    Ok so wth is Roku going to do about this issue? I tried to sign on PARAMOUNT + to watch it n I saw episode 4 then I went back on PARAMOUNT + again now I can't even get on that app alone to watch any shows period even though I'm under PARAMOUNT + with Roku...so wth

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 years ago

      Hi community users,

      Thank you for keeping us posted here in the Roku Community!

      We'd like to investigate further this issue that you're experiencing. Could you send us a photo or video of your running problem?

      We'll wait for your response.

      Thanks,

      John

      • MABL48's avatar
        MABL48
        Channel Surfer
        2 years ago

        I spoke to ROKU CSR and I had to unsubscribe from paramount with roku and subscribe to paramount + alone to watch all episodes so that's what I did...problem solved 

  • AlexSF's avatar
    AlexSF
    Channel Surfer
    2 years ago

    Update for original issue:

    Seems after two months Roku team has almost completely fixed the original issue of missing Halo episodes. 

    However:

    Season 1 Episode 8 “Allegiance” is not listed  now. 

    I’ve been keeping up with fixes/changes… saw all episodes get listed, but then requiring Paramount and Showtime subscriptions, then going back to requiring only Paramount but missing the original missing episodes again, to finally almost getting it right… but missing Episode 8. 

    New season has started, please get this fixed.